Mr. Terence Tan is committed to providing quality services to you. Please refer to our Privacy Policy which outlines our ongoing obligations to you with respect to how we manage your Personal Information. You may request a copy of our Privacy Policy by writing to us at

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ('The Privacy Act'). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Circumstances where your personal information will be used include business activities such as financial claims and payments, audits and accreditation.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What personal information do we collect and hold?

The information we will collect about you includes your:

  • names, date of birth, addresses, contact details
  • medical information including yours and potentially your family’s medical history, medications, allergies, adverse events, immunisations, social history, and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.

How do we collect your personal information?

We may collect your personal information in several different ways.

  1. We may collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  2. When you make your first appointment or register with us electronically, we will collect your personal information via your registration.
  3. During the course of providing medical services, we may collect further personal information.
  4. In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:a. other involved healthcare providers, such as specialists, allied health professionals, hospitals, and pathology and diagnostic imaging services
    b. your health fund, Medicare, Work Cover or the Department of Veterans’ Affairs (as necessary)

How do we store and protect your personal information?

Your personal information may be stored with us in various forms. We take every reasonable step to ensure your personal information is secure. Some of the measures we use to assure your personal information is protected include encryption enabled electronic storage, password protections and confidentiality agreements with staff and contractors. We cannot however be responsible for the security of your internet access when you email us or communicate with us online. This is conducted at your own risk. 

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies –these third parties are required to comply with Australian Privacy Principles and this policy
  • with other healthcare providers
  • with your Work Cover insurer, when you have provided express consent to do so
  • with your legal team, when you have provided express consent to do so
  • when it is required or authorised by law (e.g., court subpoenas)
  • when it is necessary to prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to establish, exercise or defend a reasonable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information
  • during the course of providing medical services, e.g., through electronic transfer of prescriptions, electronic pathology request or diagnostic imaging requests.

Other than in the course of providing medical services or as otherwise described in this policy, we will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia without your consent.

We will not use your personal information for marketing any of our products or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying us in writing.